Live Chat (Free)

It should be your first choice to contact us, just click "Let's chat?" on the bottom right corner of any our webpage.
Get / Retrieve Your License (Free)

Get: When you have NOT received the license eMail after paid.
Retrieve: When you lost the license eMail, or the license key is changed in the new version.
Don't worry. It's FREE to get it here!

Click Here

to get it now!
eMail Support (Free)

Please send any bug report, suggestion, question or comment to us at following addresses:
  • Technical Support
    Nosa Lee, support[at]
  • Sales
    Qiulin, sales[at]

# Note

  • We only accept emails in English.
  • Your emails will be replied within two working days.
  • Sometimes, you cannot get technical support or get your license key by email.
    If you encounter such a situation, please don't worry. There is only ONE reason:
    We cannot receive your emails or you cannot receive our emails (spammed or rejected).
    So, if you encounter such embarrassment, please don't hesitate to request support by using other email addresses until you get it.
    Although this probability is small, but you still have to pay attention to this situation.
Remote Support (Fee-based)

When you cannot properly use our software products (even have read the documentations), or cannot solve the problems by yourself (even used the free email support), it's time to use our remote support service. It's a real-time and hand-to-hand service, your problems can be solved soon by our support team. Learn More
2017 Holiday Notice

During the holidays, in addition to eMail/remote support, all business will operate as usual.
That is, you can download and use our products, visit our websites and blogs, place your order and get/retrieve your license as usual, but your support request may not be responded in time.

The following is a list of 2017 holidays, for your reference.
  • New Year's Day: Jan 01 - Jan 02.
  • Traditional New Year: Jan 27 - Feb 02.
  • Ching Ming Festival: Apr 02 - Apr 04.
  • Labor Day: Apr 29 - May 01.
  • Dragon Boat Festival: May 28 - May 30.
  • Mid-Autumn Festival: Sep 15 - Sep 17.
  • National Day: Oct 01 - Oct 08.